Frequently Asked Questions
Q: Are the skincare prices already the wholesale prices?
Yes, all prices are already the wholesale prices. Suggested retail prices are shown in the product listing description.
Q: Are your brands authentic?
Yes, all our skincare brands are from the suppliers.
Q: Why are your skincare prices so great?
Because we get manufacturer pricing & able to pass on some savings to everyone!
Q: What colour are Eyelashi Lashes?
Eyelashi Lashes only come in Black.
Q: Are the false lashes Re-usable & Stackable?
Yes, all the lashes are re-useable & stackable.
Q: What happens if the lashes get wet?
The hand-tied synthetic lashes will be damaged and lose their shape if they're immersed in water or other liquids.
The mink lashes can be air dried and re-curled for re-use.
Q: How long does it take to apply false lashes?
On average it takes about 5 minutes to apply.
Q: Can I apply mascara to the false lashes?
Yes Mascara: on hand-tied lashes only
No Mascara: on mink lashes
Q: Can I curl my False lashes?
Yes, the lashes can be gently curled.
Q: How do you clean false eyelashes?
False eyelashes can be cleaned with a q-tip and rubbing alcohol. Gently roll q-tip from bottom to top. Once they are air dried, put them back in its original box to avoid dust. Cleaning the lashes isn't a must, but to prolong usage, its recommended.
Q: Do the lashes come with glue?
No, but any drug store eyelash glue will do. We recommend the latex free glues for sensitive skin.
Q: Can I return my products that I bought from Eyelashi online to a retail Location?
Retail locations will not accept Eyelashi Online purchases. Returns on products purchased in store will vary, depending on the regulations of each different retailer.
Q: Can I return items purchased online?
You can return items purchased online with a Return Authorization Number (RA #). We will not be responsible for original shipping costs, return-shipping costs, exchange shipping costs, or customs.
If you have further questions, Eyelashi would be more than happy to assist you.